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USD – IsUSD (Alternative Approach)
I love it when I’m asked fantastic questions! Recently someone reported a problem whilst using the window.IsUSD command. If you don’t know this is a JavaScript command we can use to see if our code is...
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USD – Associated Views (Unified Interface)
I am currently VERY hard at work preparing training material for three courses I’ll be delivering in Australia in August. During my preparation I realised that the logic for displaying associated views...
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USD – SetReplacementParameter
I love it when I find something new in Unified Service Desk! I recently spotted an action I’d not used before whilst experimenting with USD v4.1. SetReplacementParameter. But what does this action do...
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USD – Browser Choice
All browsers are pretty much the same thing, right??? The actual answer to this question is a resounding no! When working with Microsoft’s Unified Service Desk (USD) selecting the “correct” browser for...
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USD – Resolve Case
I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but not quite what I expected. Here is my solution...
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USD – Actions when I need them!
In Unified Service Desk I often only want to run actions when a particular tab is open. The problem is users are unpredictable things and they may have closed the tab without me knowing or maybe they...
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USD – UCI Demo
Have you ever presented to a room full of people or given a webinar? If so you probably know that it can be an exhilarating experience. But then you probably also know that anything that can go wrong...
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USD – Search (with UCI)
Recently I have started to work with the new feature with have in Unified Service Desk 3.3 that supports Microsoft’s Unified Client Interface (UCI). As I find differences or tips I will create short...
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USD – Unified Client Interface
With the release of version 3.3 of Unified Service Desk we now have support for the Unified Client Interface (UCI). I have started to experiment with this! In this post I will try to give you an...
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USD – Switch Agent Scripts
I recently received a great question about agents scripts and I love answering Unified Service Desk questions! This time the question was about a requirement to switch agents scripts. Here is my...
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USD – UCI and RunXrmCommand
Version 3.3 of Unified Service Desk (USD) has introduced a new hosted control component type of “Unified Interface Page“, which supports the new Unified Client Interface (UCI). These have several...
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USD – Best Practice Analyzer
Unified Service Desk (USD) 3.3 has recently been released, one of its great new features is the best practice analyzer. In this post I will explore this new feature and hopefully show why you should...
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USD – LeftPanelFill Height
I do love the fresh we’ve had with V9.0 of Dynamics 365, the forms are clearer and the views are easier to read. Except this readability has a trade off that some items now occupy slightly more screen...
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USD and PowerApps
Unified Service Desk (USD) can be combined with PowerApps! But why would I want to do this and how could it be achieved? In my opinion including PowerApps in USD can be a very useful / powerful...
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USD – InternetExplorerPooling
Unified Service Desk (USD) version 3.2 contains a new options called “InternetExplorerPooling”. But what impact will this option make? To enable IE Pooling you simply create a UII option called...
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USD – Toolbar Icons (Using Unicode or Emoji Characters)
This is a simple blog post but one I hope USD fans will find useful …. In this post I will explain how to show images / icons in your toolbar without needing to create a web resource. I take no credit...
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USD – Configuration Migration (From V9.0 Onwards)
With Unified Service Desk for Microsoft Dynamics 365 you will want to migrate your configuration from say development to production. Recently there have been some changes in this area, so in this post...
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USD – Outbound Phone Calls From a List
This week I gave a presentation in Dublin about Microsoft’s Unified Service Desk (USD) for Dynamics 365. At the end of the presentation I was asked a great question about how to automatically pop the...
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USD – Toolbar Shortcut Keys
Unified Service Desk (USD) for Microsoft Dynamics 365 has recently been updated. The new version (v3.0) includes a new feature to add shortcut keys to toolbar buttons. I will demonstrate this feature...
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USD – RunAsync on CreateEntity
A new version of Microsoft’s Unified Service Desk (USD) for Dynamics 365 has recently been released, V3.0. This new version contains a feature to run CreateEntity actions asynchronously. I will explore...
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