Clik here to view.
USD – Switch Agent Scripts
I recently received a great question about agents scripts and I love answering Unified Service Desk questions! This time the question was about a requirement to switch agents scripts. Here is my...
View ArticleClik here to view.
USD – Unified Client Interface
With the release of version 3.3 of Unified Service Desk we now have support for the Unified Client Interface (UCI). I have started to experiment with this! In this post I will try to give you an...
View ArticleClik here to view.
USD – Search (with UCI)
Recently I have started to work with the new feature with have in Unified Service Desk 3.3 that supports Microsoft’s Unified Client Interface (UCI). As I find differences or tips I will create short...
View ArticleClik here to view.
USD – UCI Demo
Have you ever presented to a room full of people or given a webinar? If so you probably know that it can be an exhilarating experience. But then you probably also know that anything that can go wrong...
View ArticleClik here to view.
USD – Actions when I need them!
In Unified Service Desk I often only want to run actions when a particular tab is open. The problem is users are unpredictable things and they may have closed the tab without me knowing or maybe they...
View ArticleClik here to view.
USD – Resolve Case
I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but not quite what I expected. Here is my solution...
View ArticleClik here to view.
USD – Browser Choice
All browsers are pretty much the same thing, right??? The actual answer to this question is a resounding no! When working with Microsoft’s Unified Service Desk (USD) selecting the “correct” browser for...
View ArticleClik here to view.
USD – SetReplacementParameter
I love it when I find something new in Unified Service Desk! I recently spotted an action I’d not used before whilst experimenting with USD v4.1. SetReplacementParameter. But what does this action do...
View ArticleClik here to view.
USD – Associated Views (Unified Interface)
I am currently VERY hard at work preparing training material for three courses I’ll be delivering in Australia in August. During my preparation I realised that the logic for displaying associated views...
View ArticleClik here to view.
USD – IsUSD (Alternative Approach)
I love it when I’m asked fantastic questions! Recently someone reported a problem whilst using the window.IsUSD command. If you don’t know this is a JavaScript command we can use to see if our code is...
View Article